many people go online and complain about products for one of three reasons: a) they're bunk. b) the person doesnt know what they're doing. c) in order to discredit a source.
Auexis has a proven track record of being good, juicyj might be one of the nicest reps i've ever had the pleasure of dealing with, and i dont see that many complaints for auexis.
anyways, just like you said auexis puts their customers first and provides with extremely high quality gear. that can rule a out, meaning the person doesnt have his diet/exercise in check or has another agenda. just my 0.02