No confirmation email upon purchase

I made a purchase through CEM Monday morning and selected Priority Shipping upon checkout. 5 days later no product. I thought Priority Shipping meant 2-3 business days, but that's not my main concern. I didn't get a confirmation email containing my order number or tracking number, and that worries me a bit. I checked out as a "guest" on their site, so I can't track it from there. I was charged the amount, and I have sent an email asking for the tracking number with no reply so far (only sent it 2 days ago). Has this happened to anyone? If so, what steps did you take to get the tracking number? I am in no way trying to bash CEM. I've only heard good about them. I'm just trying to clear things up. Thanks!

I ordered a few weeks ago. I paid the extra $5.99 for expedited processing and received in 3 days. The letro has been good. Took care of gyno issues right away. I don't recall getting a tracking number though. Even if I did I rarely track my orders. Maybe just a hold up with the holiday? Most people seem happy with his service and products. Hope it works out for ya.

Quote:

---

Originally Posted by rippedgolfer

I ordered a few weeks ago. I paid the extra $5.99 for expedited processing and received in 3 days. The letro has been good. Took care of gyno issues right away. I don't recall getting a tracking number though. Even if I did I rarely track my orders. Maybe just a hold up with the holiday? Most people seem happy with his service and products. Hope it works out for ya.

---

Maybe I misread it and thought it said I'd get a tracking number. You may be right about the holiday hold up. My main concern was just that it was overlooked, but I'm probably just being paranoid! Thanks for the reply!

I would PM you but I can't since you don't have enough posts. So if you can get enough posts to PM then give me your name you ordered with. I will look into it.

Also, check you spam folder for our emails. That's where most end up.

Quote:

---

Originally Posted by CEM Store

Also, check you spam folder for our emails. That's where most end up.

---

I just checked, and it is not there. Working on posting more though. I really appreciate it!

CEM - Is there an email I can reach you at? Or could I give you mine? (I don't mind posting mine on here) It may take some time to reach 50 posts for a PM.

Customer service isn't in until tomorrow morning. service@cemproducts.com

Ok. I sent another email yesterday morning. Thanks for your help!

If you want, i could look up your order with the email you used. Then once i get it, I can edit it out on here.

Awesome! I used the email XXXXXX@comcast.net (old email lol)

There is no order for you. Any pending charges are held by your bank and they will release them. I would think by now your money will be credited back.

That's odd. After reading this I checked my account and $56.34 has been taken out as of 1-02-2013 for the liquid tamoxifen I ordered. Seeing as I have been charged, should I call my bank and have them take the money back?

Yes, call your bank. It should have been taken off already.

Quote:

---

Originally Posted by CEM Store

Yes, call your bank. It should have been taken off already.

---

Contacted my bank, and the money was in fact taken out ( no pending transaction to be replaced ). The branch representative said I need to fill out a "fraud report" saying I never received the product, and that they will contact you. Thanks for looking in to this for me.

I found your order. You should receive it today.

Very sorry for the confusion on my part. I can give you the tracking number if you wish.

Because you didn't create an account it was showing as no order for you. Then I put in your name and your order came up. Let me know if you want me to post the tracking here.

That would be fine! I'm very relieved now. I was in the process of placing another order. I really appreciate it. Talk about great customer service!

Here's your track 9405511201080697014537 Go to usps.com. It says it's out for delivery so you should receive it today.

Again, VERY sorry for all of this confusion. We are still recovering from the holidays.

Not a problem at all! I went ahead and made an account to avoid future confusion. Thank you very much for your help!