Thread: **FAQ and Reship Policy**

What is your reshipping policy?
In case your order is seized we will reship it after you scan and send the seizure letter to us via e-mail. Contact us and get an e-mail address to send the letter. If the order is just not coming you have to wait for 30 days after the expected date to consider it lost. Only after that period we can reship the lost order.

We make no reshipments to Norway, Finland, Sweden and Italy no matter what happens.

From the website:

We will reship to Canada, Australia and New Zeeland only 50% of the order and only one time. There won't be a second reshipment for the same order for this 3 countries.


The email sale there is NO reship to Canada, Scandinavian countries or Australia.


Also please read the FAQ. (frequently asked questions)

1.Why Should I trust you? You may be scammers.
Tes, we are a new site for you and you may have reasons to not trust us, this is normal, but you are not the only one cutomer we have.
Here are the steps you mayverify our reliability:
a.Register on one of related to us forums - outlawmuscle.com and interact with members to ask their opinions and experience with us.(This may not bring any results as we are a new site and some of influent members haven't heard of us so you should try the next steps).
b.Finally you may just try us, we don;t have minimal order amount, so you may order one syringe and we'll deliver it to you, just give us a try.
Be sure we don't want to loose our reputation and your satisfaction with our service will bring us more money than scamming people.


2.How to place an order.
1.You should be registered on our site, so please follow this link and create only one account on our site:http://euroking-gear.com/join/ and fill all the forms correctly.
2.Log in, explore the site.
3.Find the products you need and click "Buy Now"
4.If you need more products to be ordered then click on "Continue Shopping", if you need to create the order then click "Order Now".(By Clicking on "Update Shopping cart" the selected products will be stored in your shopping cart memory and you'll be able to create another order another time when you need this)
5.Once clicking on "Order Now" a list of conditions will be displayed, please read them and if you agree then accept them all and click on "Continue".
6.Shipping address fields will be displayed - fill in your real shipping address. No fake addresses allowed.Click on "Continue" button after you filled all the fields.
7.Your order content and the shipping address appeared, please check all them once again and if it is alright, then click "Continue"
8.Your order is created, it is is in our database from now on, so you need to pay for it. Please click on "Payment information" to get payment details.
9.Choose the payment method you'd like to use and click "Continue".
10.For more instructions on how to pay for your order, please make a ticket and we'll be glad to explain.

3.What is the minimum order amount?
We don't have such a limit, you may order whatever you want in any amounts you want.

4.What type of delivery do you provide?
All our packages are shipped internationally via EMS regular mail.

5.What is the average arrival time?
In order a package is arriving in 8-15 days.

6.Will I have to sign for the package when it arrives?
We can ship only via registered mail so signature will be required upon delivery.
But there is nothing to get worried about , the packing is very discreet so the postman and nobody else can't know what is in the package.So you may go and pick it up with no worries.

7.Is the shipping trackable?
Yes it is, most of packages have tracking numbers and you may see them from your order history.

8.What is your reshipping policy?
In case your order is seized we will reship it after you scan and send the seizure letter to us via e-mail. Contact us and get an e-mail address to send the letter. If the order is just not coming you have to wait for 30 days after the expected date to consider it lost. Only after that period we can reship the lost order.

VERY IMPORTANT!!!! - We make no reshipments to Norway, Finland, Sweden and Italy no matter what happens.
We will reship to Canada, Australia and New Zeeland only 50% of the order and only one time. There won't be a second reshipment for the same order for this 3 countries.

9.What do you use for packing?
This is a part of our security policy and we can't tell you, but believe us the packing is more than discreet.

10.Where are you located?
We are shipping from 5 countries of Europe but we can't tell you exactly as this is also a part of our security policy.

11.My package is semi-shipped, what is this?
That means that one part of the order has been shipped but another one is still being processed, so you should give it up to 48 hours to be shipped, this is normal, don;t worry.

12. How do I get a discount card?
To get a discount card you must meet 2 conditions. You must spend a certain amount every month and you must have at least 2 paid orders. Contact our customer support team for details.

UPDATED




2.How to place an order.
1.You should be registered on our site, so please follow this link and create only one account on our site:http://euroking-gear.com/join/ and fill all the forms correctly.
2.Log in, explore the site.
3.Find the products you need and click "Buy Now"
4.If you need more products to be ordered then click on "Continue Shopping", if you need to create the order then click "Order Now".(By Clicking on "Update Shopping cart" the selected products will be stored in your shopping cart memory and you'll be able to create another order another time when you need this)
5.Once clicking on "Order Now" a list of conditions will be displayed, please read them and if you agree then accept them all and click on "Continue".
6.Shipping address fields will be displayed - fill in your real shipping address. No fake addresses allowed.Click on "Continue" button after you filled all the fields.
7.Your order content and the shipping address appeared, please check all them once again and if it is alright, then click "Continue"
8.Your order is created, it is is in our database from now on, so you need to pay for it. Please click on "Payment information" to get payment details.
9.Choose the payment method you'd like to use and click "Continue".
10.For more instructions on how to pay for your order, please make a ticket and we'll be glad to explain.

3.What is the minimum order amount?
We don;t have such a limit, you may order whatever you want in any amounts you want.

4.What type of delivery do you provide?
All our packages are shipped internationally via EMS registered mail. The signature is required upon delivery.

5.What is the average arrival time?
In order a package is arriving in 14-18 days.

6.Will I have to sign for the package when it arrives?
We can ship only via registered mail so signature will be required upon delivery.
But there is nothing to get worried about , the packing is very discreet so the postman and nobody else can't know what is in the package.So you may go and pick it up with no worries.

7.Is the shipping trackable?
Yes it is, most of packages have tracking numbers but it will be provided to you only after the package reaches its expected date.

8.What is your reshipping policy?
In case your order is seized we will reship it after you take pictures of the seizure letter and send it to us via e-mail. Contact us and get an e-mail address to send the letter. If the order is just not coming you have to wait for 30 days after the expected date to consider it lost. Only after that period we can reship the lost order. We do not reship to the following countries: Australia, Canada, New Zealand, Sweden, Finland, Norway, Italy, France, Belgium, Germany, Denmark, Netherlands, North Korea, South Korea, Philippines, Swaziland.

9.What do you use for packing?
This is a part of our security policy and we can;t tell you, but believe us the packing is more than discreet and the cases of seizure are unical.

10.Where are you located?
We are shipping from 5 countries of Europe but we can;t tell you exactly as this is also a part of our security policy.

11.My package is semi-shipped, what is this?
That means that one part of the order has been shipped but another one is still being processed, so you should give it up to 48 hours to be shipped, this is normal, don;t worry.

12. How do I get a discount card?
To get a discount card you must meet 2 conditions. You must spend a certain amount every month and you must have at least 2 paid orders. Contact our customer support team for details.