I've been trying for three weeks to order from ek. ****** is retarded & the customer service is horrible. Ek will not communicate with me they will only send me a nre ticket number every time I email them. Can someone please help.
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I've been trying for three weeks to order from ek. ****** is retarded & the customer service is horrible. Ek will not communicate with me they will only send me a nre ticket number every time I email them. Can someone please help.
Contact irish_2003...............
Maybe he can help.
Quote:
Originally Posted by jlee738
sending you a pm.
Maybe your getting bad cus tomer service because your posting stuff if the wrong sections? Try posting this in their own forumsQuote:
Originally Posted by jlee738
I can't respond to your pm I don't have 50 posts. Sorry if this wrong place but I've been emailing ek directly thru the website & I've called (a payment method that's not supposed to be posted) several times.
Quote:
Originally Posted by jlee738
you can't reply to my PM? I know you don't have enough posts to start a PM but you should be able to reply, no? You need to create a ticket , not email them thru the website. I don't even know what email your using...the posted email is for email orders and they don't answer questions. Support tickets are where you get your answers from? Did you read the FAQ in the sticky? I'll PM you my email addy so we can figure out what the issue is...
Thank u lordsks I will be emailing u from .....& no I cannot reply to your pm. Hope ro get this lined out. I here great things about ek. Thank u again.
Sorry if I wasnt aloud to say ***** was retarded. Lol I'm just frustrated is all.
Quote:
Originally Posted by jlee738
Hey no worries we will get this figured out..
Wow watch how people starte getting banned it's not a joke safety first
bro I assure you the customer service is good, you need to start a ticket on the website
AFAIK they won't reply to any emails unless you use a secure service ie. safemail/hushmail or whatever. I would just start a ticket and you will hear back within 24 hours (usually less).
It's OK, where working this out now.
email sent back check your junk folder if you don't see it.
thanks sks.......i went out last night so many threads i haven't seen yet
Hope everything works out man
I would like to update everyone on my order problem. I'm not sure what happened the first time but I think there may have been something going on with the website because I'm not sure I ever properly started an account. I appreciate lordsks being very helpful & being prompt in helping me. The second time I started all over creating a new account & it was simple as could be. Honestly I don't know what happened the first try. But ek has Awsome customer service & I look foward to trying their products.
glad everything worked out for you....thanks for your patience!!!Quote:
Originally Posted by jlee738
Hey good to hear you got the order working. Let us know when it comes in.
Will for sure just completed everything today so as soon as I get it ill repost thanks again for everything.