Although it is made clear if you read the website ordering instructions, I thought I would state it here as well.
I HIGHLY recommend the registered mail shipping option as the best bang for the buck. It only cost a few dollars more than standard shipping and you get a basic tracking #. This is the only way products can be reshipped free of charge as we can verify if the product made it or not. It's sort of like delivery insurance.
Although 90% of our users are honest about what they receive and don't, this is necessary as there are many reverse scammers out there that will try to get free reships.