Bulknutrition has dropped the ball!! [Forum Archive]

Pages: 1

Bulknutrition has dropped the ball!!

(CLICK HERE here to view the original thread with full colors/images)

Posted by: topolo

I placed an order On Sunday......normally it shows that it has shipped.........my order still shows pending. I sent an email and got no response! I called and the guy said that he would check it out and email me back........he never did. 4 days later and my order stil hasn't shipped, and I am almost out of Whey!!

Very strange because they are normally very prompt, but here they have faile in both shipping time and with customer service.

Anybody alesd have any problems???

Posted by: Monolith

Thats weird.

I havent ordered anything from them in a while... but ive never had that kind of problem. You try posting on their forum?

Posted by: Pirate!

I'm always satisfied with their service, but they take longer to get the package in the mail than most. It usually seems to takes them 3-4 days to actually get it in the mail (even though it says your order has been shipped). They have a phone #. Have you tried calling? Looks like you will be paying $$$ for GNC WPC. LOL....

Posted by: Prince

Quote:

Originally Posted by topolo

and I am almost out of Whey!!

you should not wait til the last minute to order.

Posted by: madden player

Quote:

Originally Posted by Robert DiMaggio

you should not wait til the last minute to order.

I also found this out the hardway..I usually place an order for ephedrine when I have enough for about 2 weeks left. I ordered my eph 3 weeks ago and just recieved it yesterday. To make a long story short I had to come off the ECA stack for about a week (A couple dozen threads back;there was a thread about ephedrine and withdrawal symptoms??..It is nothing too uncomfortable-I just noticed a lack of energy and I gained a few pounds)..

Running out of Protein is not so bad, just head to the grocery store..Running out of Ephedrine because Popeyes failed to tell me that they were having troubles with the distributor sucks...Ohh well, I get free shipping on my next order.

Posted by: topolo

Quote:

Originally Posted by Robert DiMaggio

you should not wait til the last minute to order.

I know, I know

Posted by: DimebagDarrell

Quote:

Originally Posted by Robert DiMaggio

you should not wait til the last minute to order.

thou shalt not WHEYt til the last minute to order

kill me

Posted by: Prince

I placed a large order this past Sunday night, and it shipped out on Tuesday.

It's possible that you ordered a supplement that BulkNutrition is out of stock on, maybe they expected to get it in soon and were holding off on sending your order until it came in.

Posted by: ZECH

This is childish T. No use to bash Mike on a public board. He does thousands and thousands of orders besides yours. You should not expect lighting service every time. Besides filling orders, he spends time on the boards answering questions and e-mails. Put yourself in his shoes and give him a little slack!

Posted by: bulletproof1

Quote:

Originally Posted by dg806

This is childish T. No use to bash Mike on a public board. He does thousands and thousands of orders besides yours. You should not expect lighting service every time. Besides filling orders, he spends time on the boards answering questions and e-mails. Put yourself in his shoes and give him a little slack!

Posted by: Prince

Quote:

Originally Posted by dg806

I do agree with all of that, but I hope he has employees doing most of this work.

Posted by: ZECH

I know he has some but I don't know how many.

Posted by: thejames

I order something and get it within 3 days from bn.com. 3 orders and I always receive it on the third day as long as I order in the morning or on the 4th day if I order late in the day.

Posted by: Larva

i order from them all the time and one day i needed it real bad and ask if they can ship it out that day and they did an it was after4 so . maybe you ordered something out of stock.

Posted by: Dale Mabry

One day I ordered from them on a Thursday night and it didn't even get to my place until Saturday, a full 2 days later. If they don't fix that shit shortly I am going elsewhere.

Posted by: Pepper

My orders have always shipped remarkably quick. If one didn't, I don't think I would run to a public board and call them out like this. Not cool IMO.

Posted by: Pirate!

If it wasn't a sponser, you guys wouldn't bust his balls so bad. BN has a great track record, but if they couldn't tell him what was wrong after 4 days, they dropped the ball, IMO. I have only had good experiences dealing with them. Every company slips a little at times. The lesson is this: Always order way ahead of time.

Posted by: tomas101

they are one of the only places i buy my stuff from b/c of their service and great prices and selection

Posted by: topolo

Quote:

Originally Posted by dg806

Nothing childish about it and it aint about bashing. It is the truth. Normally they are great this time they screwed up 3 consecutive times and now I have to buy Whey at GNC.

I have posted several times that they have done a good job.......by your logic should I not do that either?

We are here to share experiences both good and bad. I really don't see the big deal.

Incidentally, they have now apologized and are expaditing my order.

Posted by: topolo

Quote:

Originally Posted by bulletproof1

What are you DG's cheering section?

Posted by: topolo

Quote:

Originally Posted by Pepper

My orders have always shipped remarkably quick. If one didn't, I don't think I would run to a public board and call them out like this. Not cool IMO.

It's a free country and I really don't care what you would do.

Posted by: topolo

Quote:

Originally Posted by PirateFromHell

If it wasn't a sponser, you guys wouldn't bust his balls so bad. BN has a great track record, but if they couldn't tell him what was wrong after 4 days, they dropped the ball, IMO. I have only had good experiences dealing with them. Every company slips a little at times. The lesson is this: Always order way ahead of time.

This was my point exactly!! Are we not allowed to discuss it when somebody screws up?

I have spent a lot of money with them, and I will continue to do so. But they didn't answer my email and didn't follow through after we talked on the phone. This time, they dropped the ball.

Posted by: Jodi

I have never had an issue with Bulk nutrition shipping. One time my whey had a whole in the bag and I emailed them and they gave me a credit voucher. They have always been great.

Posted by: bulletproof1

i agreed with what he said.

i wouldnt come here talking bad about them. if you dont like their service just go somewhere else.

Posted by: topolo

Again they have always been great for me........but if we applaud people for good service I feel it is only right to point out when they screw up......like they did here 3 times in a row!!!!!!!!!!!!!!!!!

Posted by: topolo

Quote:

Originally Posted by bulletproof1

i agreed with what he said.

i wouldnt come here talking bad about them. if you dont like their service just go somewhere else.

Thanks for the advice, I never thought of that!!!

Posted by: PreMier

Quote:

Originally Posted by PirateFromHell

I agree.

When I order from Mike it has always been good service though.

Posted by: Rocco32

I've had awesome service from Mike. I usually get what I order the next day. A few times there have been mistakes or mix-ups but instead of just emailing them (which I'm sure they get plenty of emails) I pick up the phone and just call them. They've always bent over backwards and even given quite a bit of free supplements to remedy the mistakes.

Posted by: Pepper

Quote:

Originally Posted by topolo

It's a free country and I really don't care what you would do.

You are real class act, topolo.

Posted by: DimebagDarrell

Quote:

Originally Posted by Jodi

I have never had an issue with Bulk nutrition shipping. One time my whey had a whole in the bag and I emailed them and they gave me a credit voucher. They have always been great.

so.......... did you still use it?

Posted by: topolo

Quote:

Originally Posted by Pepper

You are real class act, topolo.

Thanks, but again I don't care what your opinion of me is.

Posted by: topolo

Quote:

Originally Posted by rock4832

I've had awesome service from Mike. I usually get what I order the next day. A few times there have been mistakes or mix-ups but instead of just emailing them (which I'm sure they get plenty of emails) I pick up the phone and just call them. They've always bent over backwards and even given quite a bit of free supplements to remedy the mistakes.

I agree normally the service is first class.....this time it wasn't and by the way.........I did call and email both!

Posted by: topolo

UPDATE: They sent me an email that stated they are going to overnight my order to me.

So all is well that ends well. I am once again a satisfied customer.

Posted by: Rocco32

Quote:

Originally Posted by topolo

I agree normally the service is first class.....this time it wasn't and by the way.........I did call and email both!

Ok, I saw that. That kinda sucks man.

Posted by: Pirate!

Quote:

Originally Posted by bulletproof1

i wouldnt come here talking bad about them. if you dont like their service just go somewhere else.

Yeah, so that way these companies wouldn't have to offer good service to build up a good reputation. This forum could just be a means to advertise, not a place to share non-biased opinions, share our experiences, and be truthful. I vote we ban TP for his SACRILEGE!

People shouldn't be allowed to share negative experiences about sponsors because sponsors pay to advertise here, so we will not hold them accountable. Only biased praise should be allowed. Prince, why didn't you make this a rule? It makes so much since!

Posted by: Prince

all companies have little mishaps, delays, etc. you can judge a company based on one bad experience when you have had several good ones in the past.

Mike probably did not respond to topolo cause he thinks he is a pain in the ass!

Posted by: PreMier

Posted by: Pirate!

Another TP fan, I take it?

Posted by: topolo

Quote:

Originally Posted by PirateFromHell

This was my point all along.......but you said it much more eloquently than I did!!

Posted by: topolo

Quote:

Originally Posted by Robert DiMaggio

all companies have little mishaps, delays, etc. you can judge a company based on one bad experience when you have had several good ones in the past.

Mike probably did not respond to topolo cause he thinks he is a pain in the ass!

You're probably right about the pain in the ass part but if we don't post both the bad and the good nobody will know about them.

Sponsor or not, good or bad, I believe in a free flow of information.....not just one-sided praise because someone has done a good job in the past or because they pay money.

Posted by: Prince

do what you gotta do, but personally I would have started this thread on Bulknutrition's forums not here.

Posted by: ZECH

Quote:

Originally Posted by topolo

UPDATE: They sent me an email that stated they are going to overnight my order to me.

So all is well that ends well. I am once again a satisfied customer.

See..............Mike made well on your order. I knew he would. That is why I think only after several days it is not cool to start a negative thread. Not saying you can't because if someone is truely getting bad service it is nice to know. But I personally would not even call someone until it was late by several weeks. Which has happened and by another great guy(not Mike). Just got backlogged. Shit happens.

Posted by: topolo

Quote:

Originally Posted by dg806

Fair point DG................my real concern was that they didnt respond to my inquiries, not just that the order was late. But the problem is now favorably resolved.

Posted by: topolo

Quote:

Originally Posted by Robert DiMaggio

do what you gotta do, but personally I would have started this thread on Bulknutrition's forums not here.

I did

Posted by: ZECH

Quote:

Originally Posted by topolo

Fair point DG................my real concern was that they didnt respond to my inquiries, not just that the order was late. But the problem is now favorably resolved.

Yeah I can understand not answering your inquires. But I bet he gets hundreds a day! Sometimes my general questions go unanswered. I just figure he was to busy to answer. Of course I'm just a pion!

Posted by: Prince

Quote:

Originally Posted by dg806

Exactly, people fail to realize how busy I am as well, so I can imagine it's the same with Mike, he may even be busier. I try and do my best to answer emails, PM's, post here, keep the site(s) running, updated, ship orders, etc. PLUS I have a full time job in IT and a family.

Posted by: topolo

Quote:

Originally Posted by Robert DiMaggio

This is why you are my hero Rob

Posted by: ZECH

Quote:

Originally Posted by topolo

This why you are my hero Rob

I sure hope there is no lightning around

Posted by: Robboe

"Any publicity is good publicity."

Posted by: soxmuscle

Quote:

Originally Posted by JerseyDevil

Now we can all sleep easier cuz topolo is satisfied

.

So in otherwords... this thread was a complete waste of bandwidth (I know because I read the whole friggin thing).

Topolo, did you see me on the goal post at last nights NU/OSU game?

Posted by: JerseyDevil

Caught me... I decided to delete that unproductive post.

When was the last time Boston won a World Series? 1918?

Posted by: topolo

..go Buckeyes

Quote:

Originally Posted by soxmuscle

Topolo, did you see me on the goal post at last nights NU/OSU game?

Posted by: 1Fast400

Quote:

I'm always satisfied with their service, but they take longer to get the package in the mail than most. It usually seems to takes them 3-4 days to actually get it in the mail (even though it says your order has been shipped

This is 100% false. This was one of the first comments I saw in this thread. If a tracking number is provided a package has been shipped. I don't appreciate such comments being made as they are far from the truth.

Posted by: 1Fast400

Now that I had time to read the rest, I will respond.

I have over 20 people working for me currently. Recently we've had a higher employee turnover rate than normal. Mainly, our customer service girl just got fired. If you ever called in and had amanda on the phone, you know who I'm talking about. She was making constant mistakes left and right. I couldn't take it anymore. I've since hired two new people to take her place. It will cause some growing pains, but we will get through it. We don't catch every mistake, you just can't at this point. We do the best we can to fix it once we know about it. I know what got me to this point and I won't forget that.

You'd be surprised how many people email you and their mailbox doesn't work. They keep emailing you thinking you haven't responded, yet they are unable to get mail. I'm not sure what the situation was with this guy, but it seems we did drop the ball. I'm just glad it was resolved. If it ever gets bad, just email me personally. If you don't have a response within 24h, email me again.

My65cuda@aol.com

Mike

Posted by: JLB001

Our stuff always arrive quickly.

We just ordered Sat, so should be here sometime this week!

Posted by: topolo

Well thanks for the response Mike. A couple of points....that is the email address I used and got no response....and my email works fine. Also, it was a guy I talked to who said he would take care of it.....not Amanda.

Having said that.........you guys fixed the problem which is all I wanted. I am satisfied and will continue to order from you and I encourage others to do the same. Most of the time your service is first class!

Quote:

Originally Posted by 1Fast400

Now that I had time to read the rest, I will respond.

I have over 20 people working for me currently. Recently we've had a higher employee turnover rate than normal. Mainly, our customer service girl just got fired. If you ever called in and had amanda on the phone, you know who I'm talking about. She was making constant mistakes left and right. I couldn't take it anymore. I've since hired two new people to take her place. It will cause some growing pains, but we will get through it. We don't catch every mistake, you just can't at this point. We do the best we can to fix it once we know about it. I know what got me to this point and I won't forget that.

You'd be surprised how many people email you and their mailbox doesn't work. They keep emailing you thinking you haven't responded, yet they are unable to get mail. I'm not sure what the situation was with this guy, but it seems we did drop the ball. I'm just glad it was resolved. If it ever gets bad, just email me personally. If you don't have a response within 24h, email me again.

My65cuda@aol.com

Mike

Posted by: 1Fast400

I was gone to Vegas this past week for a show called supply side. It is where we get up with raw material suppliers to work on new projects. All my emails get forwarded during that time. Seems you weren't the only one who didn't get a response while I was gone.

Posted by: Pirate!

Quote:

Originally Posted by 1Fast400

Well, I am just going on what the tracking site says when I check on the status. If you say it is false, I belive you. I have no complaint about the service I have received from your company.

Posted by: m_jenkins

Everytime I order from Bulk Nutrition I get great service. They even ship to me in Kuwait! And if you've ever served in the military, then you know what a pain in the A$$ it is to get mail from an APO.

Even when something is out of stock they contact me and we work around it. I placed an order for a huge amount of M1T, but the M1T that I ordered was gone. I talked to them through e-mail and they are now sending M1T (caps), 4AD and 6 OXO! How cool is that!

I might not have gotten my first order, but I am going to receive what i want. So it worked it's self out in the long run.

I have nothing but great things to say about Bulk Nutrition (and no I am not a spokesperson) and I hope they keep up the good work!

(CLICK HERE here to view the original thread with full colors/images)

Bulknutrition has dropped the ball!!

Article Archives

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60