Thread: IronMagLabs order issue

you sent an email via our contact page and got no response?

if you placed your order on Saturday it would have shipped on Monday via USPS Priority Mail which takes 2-3 days to arrive.

Yep, I asked if you send out tracking/delivery confirmation numbers, basically pertaining to my order. Checked my email a sec ago to make sure, got no response thus far. I'll pm you my order info, maybe we can get this resolved.

I just answered you, your order shipped on Monday it takes 2-3 days via USPS Priority Mail.

ironmaglabs is g2g placed a few orders with them and have been very efficient u will be happy with there products

Ok, so why no delivery confirmation numbers? It's a pretty standard optional service that's used by pretty much every legit online vendor I've personally ever used. It's been 4 days, no package, and Priority Mail always comes in on the 3rd day to my address. I can call up the post office, but I have nothing to give them except my name and address. Kind of annoyed at the moment to be honest with you.

Damnit, you'll get your placebodrol as soon as prince says so!

Now STFU

Bleh, I guess I'll go with Orbit next time I feel like popping placebodrols, lol.

Well, 5th day nothing yet. I'm assuming I either got ripped off or there's a postal service issue. Called the post office, but they can't do much without any tracking information.

Give it a little more time hydro... IM won't rip you off. I've done a ton of business with them. Never had a problem. Plus the products are g2g.

Eh, hope so. Like I said before, I've ordered nearly a 100 or so items(mostly Ebay, online vendors, etc.) using Priority Mail as the shipping service, always comes on the 3rd day, save for the holiday season where orders come on the 4th day. Never once had an issue until now. I went down to the post office and explained the situation. They checked their inventory in the back and found nothing.

Heh, I guess this thread is gonna be my daily package log from thus forth. It'll be helpful for potential customers reading this as well to see how IronMagLabs operate and deal with problems that may arise. As of right now however, I've been getting virtually zero customer support from the company.

maybe you should try being more respectful,you can handle things more maturely and get better results. It's good the people involved are more professional , cuz if was me u were talking to like that ur order would be on continous loop going nowhere. Your basically comin in "our house" as ray lewis would say, and talking smack trash talk. Mistakes happen to everyone everywhere, and yeah it's a drag, but these r stand up people, it will get resolved.Just be patient, and respectful would probably help you out alot to.

You're probably right, I was a bit of a dick in my 3rd post, I apologize, but I am not trying to trash the company, that's not my intention even though I may have a bit, lol. I am simply logging my experience. I explained what I am doing on my end: going down to the post office, calling the usps lost package line etc. IronMagLabs haven't done anything on their part and I know they're watching this thread. That may sound harsh, but it's the truth so far. No emails, phone calls, nothing. In retail, you deal with asshole customers everyday, it doesn't give you the right to spit in their food. If you're professional, you'll give that customer the same amount of service as the next guy and the cycle repeats itself. If my package never comes, that's fine, what's done is done.

Originally Posted by hydro84

You're probably right, I was a bit of a dick in my 3rd post, I apologize, but I am not trying to trash the company, that's not my intention even though I may have a bit, lol. I am simply logging my experience. I explained what I am doing on my end: going down to the post office, calling the usps lost package line etc. IronMagLabs haven't done anything on their part and I know they're watching this thread. That may sound harsh, but it's the truth so far. No emails, phone calls, nothing. In retail, you deal with asshole customers everyday, it doesn't give you the right to spit in their food. If you're professional, you'll give that customer the same amount of service as the next guy and the cycle repeats itself. If my package never comes, that's fine, what's done is done.

I can promise you, you'll get your products. I've recieved at least 20 orders from IML with no issues. Sometimes the USPS can screw things up! That being said if you don't have your products by Monday, shoot me a PM & we'll get you taken care of.

Flat

Hey man, that's all I wanted, a little help. Thanks for responding, I'll let you know on Monday.

Again, I apologize for being a pain.

No worries we'll you taken care of!

hope all goes well 4 u monday!

I have had nothing but great experiences with IronMagLabs. They will take care of your I promise you that one way or another it will be resolved. SFW I am not sure what you are refering to as placebodrol. Weren't you one of the testers for Super-DMZ. From what I remember you liked the product did you not? Just wondering what you meant by that. Could of been nothing but just want to clear it up for others who may read this. The products I have used did what they were supposed to.

Originally Posted by TGB1987

SFW I am not sure what you are refering to as placebodrol. Weren't you one of the testers for Super-DMZ. From what I remember you liked the product did you not? Just wondering what you meant by that.

Oh. to clarify, i was being facetious. and yes I Ran dmz, metha drol extreme as well. I enjoyed them both.

Ok sometimes it is hard to fully understand text. I thought you liked IronMagLabs. Thanks for clarifying.

I love this site goddamnit!

Whoops, completely forgot about this thread, I'll update. The product came in late on Monday, although I noticed that it did in fact have a tracking number that I had been asking for but never received. Doesn't matter though, after all said and done the product I ordered came in tact and it's been working well so far. Anyway, sorry for stirring up so much drama. IronMagLabs is in fact legit, now go order shit from them now, lol.

how is it that people are up at 4 in the morning, do you all get up that early or do you have insomnia?

We appriciate the follow up, I have no doubts you'll be more than satisfied with the product.

good to hear. there was no doubt in any of our minds that your prods would come through. IML puts out amazing products. enjoy

Hi, i placed an order and it got sent back because something screwed up with my mail box. I sent an Email to you guys and none has replied! can i get some one to help me out please! thank you

Originally Posted by Cowan86

Hi, i placed an order and it got sent back because something screwed up with my mail box. I sent an Email to you guys and none has replied! can i get some one to help me out please! thank you

We received your emails, IML will open Monday at 10am, so we can't really do anything until then.