Thread: A bit MORE of RAGE...

For the past three or four rentals at Blockbuster I have had a late fee surpise me that I didn't recall having and just paid it, it was no big deal. They would be movies that were so long ago I didn't remember if they were late or not, so I just paid them.

Two weeks ago I rented a video game for the guys and me to play, and I had a late fee. So I paid it, and said OUT LOUD to myself, that I have finally paid up all my late fees, no more can surprise me, I KNOW the last thing that I rented was THIS video game and that I will keep my eye on it like a HAWK. So it was due next Saturday at noon. The guys and I liked the game, so we wanted to renew it, I even bought a third controller so that three of us could play at the same time. I go in the next week on Friday and hand it to him (the same guy by the way) and say I would like to renew this game. He looks a bit puzzled, and he renews it for me. No late fee, I'm happy. Again, it's due on the next Saturday at noon.

Now is when things get interesting. Again, the guys talk me into renewing the game for a week, besides one of THEM had bought an extra controller so that FOUR of us could play at the same time. I go in on Saturday at 5:30 PM. I hand the guy (again, the same dude) the game and say "I would like to renew this." Again, he looks puzzled. He said, "There is a late fee of $6 (and change)." I said "On this game?" He replies, "Yes, for today." Because I was 5 hours late, I had been charged for a full week. So I explain to him, that since I'm already charged for a week, and I came with the intention to pay and keep it another week, just let me pay it and I'll bring it back next saturday at noon. "I can't do that, I already checked it in." So he wanted me to pay $6.xx for it being five hours late, and THEN pay the $6.xx to renew it until the next saturday at noon. So I say let me speak to your manager. "Ok it's that girl."

Here comes a girl, the same age as the last dude, both younger than me, wearing the same uniform, walking up. I explain it to her. She says the same damn thing he does "It's already checked in." Now I'm pissed. My dumbass friend comes in "Hey let me in the computer system I'll hack it out of there." So I push him away and say shut up and let me handle this.

Oh but they were SO NICE to say "Well you can pay for the week now and pay the late fee next time you come."

Now the rage is on. Now I'm turning green in a big CG animated glory of the Hulk I'm enraged. I'm fussing at them that I came to keep it until next saturday and pay for it, and that he's the dumbass that checked it in. She looked at me with this sarcastic look as if to say "I don't know why you're wasting your breath I'm not gonna do this for you." I realize I'm not getting through to her thick ass head so I throw my Blockbuster card at them, say "You can throw this shit away I don't need it," and march outside. It's not quite the overweight dumbells that david threw at his assholes but it had a nice effect all the same.

Then I go outside, circling my car while the rest of the guys watch in disbelief. I'm mumbling shit in rage, flipping the place off. So as I'm letting words shit out my mouth like I'm vomiting words I picked up on the boards I throw my wallet on the ground and march back in, pissed that I let them do this to me and that they did it to me. I slam back into the store, and as I did so every door in the building slammed with it and every head in the store turned to me. I impatiently get in line, grabbing my hat in a sweaty twitching convulsion of anger, seriously mumbling profanities and probably scared the shit out of everybody. I speak to the same ignorant girl telling me I have to pay twice the amount. Now I notice the other dude over there laughing at me and now I'm even more enraged argueing that this is not how you treat customers. Everyone's watching, mother's are covering their children's ears, and even the comedians on the cover of "The Best of DefJam Comedy" were scrunching their face in disbelief of the shit I was saying. Eventually she says "So you want me to get rid of the late fee?" I simply say "YES!" and she goes "Well nobody else would have done this for you but next time you need to tell them you're renewing it before they check it in." I DID, but second it's not my responciblity as the CONSUMER to do that! BESIDES ANY GOOD CONSOIUS MANAGER would do it. But I let it go, they told me they couldn't find the blockbuster card but I noticed when they were looking for it the dude kinda winked to the girl and pointed in the trash can. I said "I don't care, hell I'm not coming back here anyway."

That's it, I got my goddang game, in the end nothing was accomplished because if I'm not going back then I could have just let them charge me and I just never would have paid it.

yikes!