Thread: T-Mobile, I hereby cast spite upon thee...

So, I am sitting at work yesterday eating my lunch and a beep goes off. I look at my messages on my phone and it says I am nearing $139. So I call, and my cell phone is at an overage of $139 or 350 minutes. Since I NEVER go over minutes, I call them and the girl was very nice and couldn't tell me what was the problem so I talked to a supervisor. The manager told me that all the calls were made from my phone, so i had to pay the bill. Anyway, I talked to her for a while and then she told me to get online and look at my account to see if I dispute any of the calls since they would be able to look at my history and see if any of the calls were erroneus.

So, I hang up and go online and find some numbers that I had never seen before and they were for excessive amounts of time, like 100 minutes, plus they were to the west coast at like 7am EST and I know nobody on the west coast. So I called them back and talked to a different girl. I told her what must have happened was I put the phone in my bag on the way to work and forgot to turn on the keygaurd. She said that regardless if I made the calls or not, they came from my phone and I am responsible for them. So I say put a supervisor on and she puts me on hold. After being on hold for about 10 minutes, she gets on and said she talked to her supervisor and he said I had to pay for the calls. So I said, "let him tell me that himself."

So he gets on and continues to tell me that I am responsible for the calls, even if they were not made by me. SO then, I tell them I won't be paying the bill, which would total over $200 including the plan charge, so he said my phone would be shut off then. So I told him that I wanted to terminate my contract and he said, "Are you sure you wanna do that, there will be a $250 termination fee?" So I said, "If I am not going to give you $139 to pay the overage, what makes you think I am going to give you $250 to terminate the contract?"

So he told me he would hate to lose me as a customer and I told him obviously not since I have perfect payment history and now you're trying to screw me out $139. So I told him that it was unfortunate that we could not come to terms and that neither one of us would lose any sleep over it and I wished him good day.

I understand where they are coming from, but I find it to be a bad business decision to do this to someone who has been a good customer with perfect payment history for like 2 years, plus my contract was up in December and I had planned on getting one of the picture phones, oh well, I guess I will have to go to AT&T now, they get better service anyway.

Originally posted by Dale Mabry
I shall jst forget about the thing, and then when i get the bill, I will write fuck off on it and send it back without payment.

Be careful with the language you use, they may get pissed off and send the credit bureaus after you. Credit is a difficult thing to establish in the first place, it's even more difficult to fix once it's tarnished.