Reply With Quoteit is?Originally Posted by PirateFromHell
BSL's bad service
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Thread: BSL's bad service
- 09-11-2004, 03:54 PM #1Gatekepper ELITE MEMBER
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BSL's bad service
I know this site is popular here, but I just wanted to warn people that Black Star Lab's customer service isn't up to par. I ordered some orange flavor mix to go with my protein, and it arrived in a hard chunk--as opposed to powder. It is impossible to break up and use. I emailed them to ask for a replacement and if they wanted me to send it back. So they emailed me saying, "This happens due to the hydroscopic nature of the sucralose and citric acid". Again, I asked for a replacement. No response. Emailed again. No response. It has been weeks. Very disappointing. On top of it, the Lipoderm they sent me was all busted up and leaking everywhere--both bottles. And there is no way it happened during shipping. Two thumbs down.
- 09-11-2004, 03:58 PM #2Senior Member ADMINISTRATOR
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- 09-11-2004, 04:23 PM #3Moderator MODERATOR
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I've always had great service from them. You should call them.
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- 09-12-2004, 08:59 AM #4Gatekepper ELITE MEMBER
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I might call them. It wasn't a big loss money wise, so I am not too worried about recovering my $$. I was just surprised that the service was so poor. Are there any other companies that sell this type of flavoring?
- 09-12-2004, 09:22 PM #5Peak Physiques™ ELITE MEMBER
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Sometimes things get mixed up in the translation. I agree with Jodi, call them. They are good people.
- 09-14-2004, 01:58 AM #6Senior Member ELITE MEMBER
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I've never had any problems with them either. I've placed about a dozen orders with them and have recieved my products quick.
The beatings will continue until morale improves!!
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- 09-14-2004, 01:49 PM #7Gatekepper ELITE MEMBER
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They just emailed me over two weeks later saying,
"You should have it very shortly. I had thought that it had gone out that day, by my mistake was that the flavor was backordered. I apologize for the delay."
No big deal, but if it was a big oder, the lack of communication would have been a real bummer.
- 09-14-2004, 03:03 PM #8Senior Member ELITE MEMBER
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that sucks
Originally Posted by ForemanRules
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