Well - this is interesting, because I met with UPS and they tell me that they are now acting as the BROKER and I have NOT ONE customer experience a problem since the new year -this is a puzzler. I would never encourage ANYONE to do anything to add to their costs and we, of course, still use USPS when asked. But I am really pleased with how UPS is handling our Canadian Customers.....but I completely understand your experience would leave you a little sour.
Well - this is interesting, because I met with UPS and they tell me that they are now acting as the BROKER
Exactly, they do the paperwork and tack a extraordinarily high brokerage fee on to the cost of the item. They pass this cost on to the Canadian at the other end. Fortunately you still ship USPS because my personal policy is if UPS is involved and there is no other shipping method....then no sale. They're horrible.