Here is something we are getting alot of in customer support that is causing problems.
First, we are getting alot of people who create an order, just enter some made up address, or have an old address they don't want to use anymore and go with it, then they pay for it, then they send a ticket to us saying "Hey, this order needs to go to.....". This is not the way that it is done. We have an automated ordering system for a reason. You need to enter your correct address when creating the order. You can't change it after, and it certainly can't be changed when it's in paid/processing or shipped. Of course then it's time to blame us for simply sending to the address that they provided for the order. If you are unsure about your address on the order, then the time to double check it is before sending payment, not after.
Another thing that isn't as much of an issue but I will mention for those new to using us. When you make payment, you go into your account and there is a form to fill out and submit to the order. Alot of people send the information to customer support on a ticket, this doesn't work, they can't add it from there. Alot of people figure up their total before making an order and enter it all in the order comments, this doesn't work either. And there are some people who just go make their payment and never send us the information at all and then write in a few days later "I paid, why hasn't it shipped". We don't know it's been sent until you enter it in your account. Also make sure you spell the name right when sending the money so it can be picked up promptly.
These are things that make the process smoother and ensures faster, problem free service for you.
So after i place a order i have to go into my acount and mark that it is paid for.. also if i want to send it to a different address that i have used for my account can i add that address when placing my order or does it automaticially go to the address i use for my account?? Thanks for you help.