It is no secret what is going on and I am doing what any little voice on the forum can do to add a fix to this situation. I want to help you the rep, the people, and mostly the company
I have strong background in leadership and business management, with that said here is what I think should happen.
The lies and false promises need to stop from rep William and the other customer service members. Lying only makes it worse.We were lied to in terms of being denied tracking numbers and reships-or being shipped at all. You are probably saying to yourself "no shit, we know".
I don't know what is going on specifically but here is a suggestion. Naps definitely has sister entities on the Internet and I believe at least one is a sponsor here (daddyroids?).
Why not subcontract these deals to help out another business and to save a portion of their clientele while they still have it? In other words . . .
Lets say daddy's is their partner site hypothetically, have daddy send the shit out for to the pissed off customers and naps can pay daddy a wholesale price for the goods.
daddy makes money
Naps gear saves customers and reputation
And the customers can get their gear in a not-too-unreasonable timeframe.