So long story short my order got shipped and seized. Naps resent no problem after I emailed the letter. A few weeks later the order got seized again. I contacted Naps and I said I wanted a refund but they said they could only do 1 more reship. I said ok and They resent. Got my packaged delivered today. Good customer service, quick response and resent an order to me twice. Shipping all 3 times was fast and tracking was provided quickly. Although it was a long annoying process im happy with how naps handled everything and I ended up getting my package in the end. Will def use again