perhaps you think he got his gear at walgreens and he can just ask Becky the cashier to send the manager out to talk to him , but Im pretty sure this was a black market over seas purchase . It is entirely possible customer service may not be all peaches and cream like we'd all want it to be.
Please tell me which part of the advice is stupid , the part where reheating it reveals to him whether it was crashed or not ? Or the part where Ive seen this before ? Or the part where I suggest nonsense to the theories of contamination overuling the reality that its simply crashed , just because people havent seen this before ?
I think you must have a comprehension problem with my post, because you somehow seem to be interpreting my words as saying "ah dont worry about it ". or " Yay you got bad gear, now go buy more of it "
If he can get them to send more thats great, if he can get his money back or a credit thats great, but what advice do you have for him if they dont do that ? Bitching about it still isnt going to solve the problem if the source is not willing.