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- Feb 3, 2003
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Tit called up the airlines today for help purchasing flight tickets online and I was shocked to find out of all businesses that they've resorted to outsourcing for phone assistance (unless it was complete coincedense that everyone she spoke to were from another country)! Now I know outsourcing is a debatable issue, but regardless of anybody's stance on the topic I would still think that it would be suicide for an AIRLINE company- while most Americans are scared shitless already of flying with anyone that's not white. On top of that, it was U. S. Airways, and of all four of the "Tom's," "Jerry's," and "Steve's" she spoke to each one had a strong accent in which case neither of them could understand the other, and not a one of them was able to help her even in the slightest. Dammit, we're not paying them 7 cents a day for nothing!
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