Getting Old

[BigBoiH]

Well I am writing this thread to give my review of Naps. I am pretty unbiased about all the online sources due to this being the first time I have ordered online. Here is a quick rundown of my experiences.

Order was made 07/31

First shipment never made it. No reason was given. No notice was received. I spoke to naps and put a ticket in. No positive response. Spoke with the IM rep GXR and he was quick to get it resent.
2nd shipment was sent and I received. It was shipped and received quickly. About 2 weeks. 46 Days after order exactly. When receiving order I noticed that my 3 vials of test cyp are crashed beyond belief. Spoke with Naps again and they suggested heating it up. After I told them I already tried that they responded around 3 days later telling me they would reship. Now, I must be honest and tell that GXR64 ,the naps rep, was pretty helpful about the situation. He was quick to tell me that it was unacceptable and I would be sent another 3 vials.
I am now about 60 days into this order in wait time. I have sent 2 pm's to GXR64. One on the 20th and one on the 25th in reference to tracking and I have 1 ticket to naps about tracking. None of the three have been responded to. I havent really done any bitching and waited for this thing to run its course. I have put in a couple orders from a couple places and if they get here before the naps shipment I wont be suprised. I dont think that this is acceptable for any type of business practice. There are a couple guys on here that have ordered not too long ago and have already gotten their supplies. As for me I am still waiting.
I want this to be taken as what it is. A review of a source. Everyone has different luck with places, and I understand that stuff happens that may be out of the sources hands. But it is up to the sources to make up for that with good customer service. All in all, the rep for naps ,GXR64, is great. The website sucks. The customer service is "so-so" and as for shipping, well take it as you will. I know that I will not be ordering from them again unless I know their shipping time has been fixed. But dont let that take away from them. Alot of people have gotten theirs but their are some that have taken an excessively long time. To me its a crap shoot. I will add some more info if and when I got my order. I will also be writing about the quality.

 

[2tomlinson]

Good report, seemed fair and to the point.

 

[Caretaker]

You are a lot calmer and understanding than I would be. There is no reason to ignore a customer. It is unacceptable and you should not have to post on a public forum to get a response. Truly pathetic. Good luck.

 

[GXR64]

I dont have access to the system to get you tracking otherwise i totally would bro.

 

[Gawd]

Sounds like a case of when it rains it pours.
My experiences so far have been very good. My last order arrived in about a week and a half after being shipped.

I don't think your case is the norm for Naps. I agree GXR is a good and very helpful rep.

I am sure this will get resolved for you, it's too bad it's taking longer then usual though.

 

[BigBoiH]

I dont have access to the system to get you tracking otherwise i totally would bro.

To be honest man. I know you are just a customer service rep. You are only as good as the company you work for. And that goes for any company and any line of work.
To the other poster, there is really no reason to get mad over the shit. I just understand that I have to try somewhere new. Its all part of the game. I have some deals working with other sponsors and maybe I will be a rep myself soon. But yeah, I would really like what I pay for. Other than that it is what it is.

 

[OTG85]

Well I am writing this thread to give my review of Naps. I am pretty unbiased about all the online sources due to this being the first time I have ordered online. Here is a quick rundown of my experiences.

Order was made 07/31

First shipment never made it. No reason was given. No notice was received. I spoke to naps and put a ticket in. No positive response. Spoke with the IM rep GXR and he was quick to get it resent.
2nd shipment was sent and I received. It was shipped and received quickly. About 2 weeks. 46 Days after order exactly. When receiving order I noticed that my 3 vials of test cyp are crashed beyond belief. Spoke with Naps again and they suggested heating it up. After I told them I already tried that they responded around 3 days later telling me they would reship. Now, I must be honest and tell that GXR64 ,the naps rep, was pretty helpful about the situation. He was quick to tell me that it was unacceptable and I would be sent another 3 vials.
I am now about 60 days into this order in wait time. I have sent 2 pm's to GXR64. One on the 20th and one on the 25th in reference to tracking and I have 1 ticket to naps about tracking. None of the three have been responded to. I havent really done any bitching and waited for this thing to run its course. I have put in a couple orders from a couple places and if they get here before the naps shipment I wont be suprised. I dont think that this is acceptable for any type of business practice. There are a couple guys on here that have ordered not too long ago and have already gotten their supplies. As for me I am still waiting.
I want this to be taken as what it is. A review of a source. Everyone has different luck with places, and I understand that stuff happens that may be out of the sources hands. But it is up to the sources to make up for that with good customer service. All in all, the rep for naps ,GXR64, is great. The website sucks. The customer service is "so-so" and as for shipping, well take it as you will. I know that I will not be ordering from them again unless I know their shipping time has been fixed. But dont let that take away from them. Alot of people have gotten theirs but their are some that have taken an excessively long time. To me its a crap shoot. I will add some more info if and when I got my order. I will also be writing about the quality.

your a good dude you deserve your gear

 

[Whatsaroid?]

I feel the same way as the OP, if Z's order gets here before naps with naps having a head start I'll be a lil upset.

 

[unclem]

hey BIGBIOH dont be a rep, i was for yrs andd it sucks. youll have all kinds of headaches. if u dont believe me , then go for it. but just watch out cause u only have so much control and alot of lying goes on to shut people up. i no the ins and outs. but i dont know how gymrx is or naps so i cant comment on his place.

 

[BigBoiH]

hey BIGBIOH dont be a rep, i was for yrs andd it sucks. youll have all kinds of headaches. if u dont believe me , then go for it. but just watch out cause u only have so much control and a lot of lying goes on to shut people up. i no the ins and outs. but i don't know how gymrx is or naps so i cant comment on his place.

I understand what you are talking about. Instead of lying though I would just tell them that I cant tell them the truth but I can assure them that they will get what is theirs. Its quality control. Thats like my position that I am working now. You cant tell them something neg about the company but I can re-assure them that the problem will be fixed. It happens in every business. Its all how you work it. In the end all the customer cares about is that they get what's theirs

 

[OutWhey]

Agh man I hate to hear that OP. I have never had that with Naps before. But I guess it is the bad luck of the draw sometimes. I ordered some raws from a sponsor and got them stuff and was virtually un-useable. The sponsor never responded and I was out some big bucks. Sorry to hear for you luck OP.

 

[GXR64]

I understand what you are talking about. Instead of lying though I would just tell them that I cant tell them the truth but I can assure them that they will get what is theirs. Its quality control. Thats like my position that I am working now. You cant tell them something neg about the company but I can re-assure them that the problem will be fixed. It happens in every business. Its all how you work it. In the end all the customer cares about is that they get what's theirs

Which we all try to do except in this game its not as easy as calling a 800 number ya know, but congrats on that for you bro i wish you the best of luck on the new rep gig.

 

[Finetuned]

Thanks for your input BigBoiH. I think what happened to you may be one of the rarer cases so I'm still going to give naps a shot.

 

[2tomlinson]

I'm sure Uncle M didn't mean he lied, I suspect he was lied to. For me, it's going on more than two months wait with another of the sponsors here. The rep has worked like crazy, but getting email help or even a sensible response from the sponsor is impossible. They show my order from July as "semi-shipped" but nothing ever arrives. I've already counted it as a loss, and don't really care anymore. It's obviously a very tough, thinly-manned biz -- and transitory.

 

[Silver Back]

Damn brother. I hate to hear this. I've had zero issues with naps. I know they had some shipping issues recently, but I received my last order faster than any of my past orders. I hope this all works out for you.

 

[BigBoiH]

I'm sure Uncle M didn't mean he lied, I suspect he was lied to. For me, it's going on more than two months wait with another of the sponsors here. The rep has worked like crazy, but getting email help or even a sensible response from the sponsor is impossible. They show my order from July as "semi-shipped" but nothing ever arrives. I've already counted it as a loss, and don't really care anymore. It's obviously a very tough, thinly-manned biz -- and transitory.

Nah I know what he meant. I was just saying that I noticed how GXR64 handled a situation with me. He couldnt tell me the truth, but he didnt lie to me. I respect that.

 

[paolo584]

Im having the same problem with naps.

 

[BigBoiH]

I feel ya bro.

 

[blergs.]

some times customes is hard and postal service is not perfect, same goes for alotta things, sux to hear your still waiting but They seem to be trying there best to get it to your even on 3rd resend.
for me I put in order 2 weeks ago and got it the next week.
so I assume there packing and shipping is working great right now.
maybe the website was overwhelmed that week when you made a ticket?
Seems like your getting help thow.

 

[bmw]

I'm sure Uncle M didn't mean he lied, I suspect he was lied to. For me, it's going on more than two months wait with another of the sponsors here. The rep has worked like crazy, but getting email help or even a sensible response from the sponsor is impossible. They show my order from July as "semi-shipped" but nothing ever arrives. I've already counted it as a loss, and don't really care anymore. It's obviously a very tough, thinly-manned biz -- and transitory.

I've known and talked to a few sources over the years. There's a lot that goes into it. Certain places are easier to ship from. Used to be in a certain region you could ship 1000 amps in a pack. LOL @ doing that from EU. I don't want to get too into that, but that's one aspect. There's also several "hands" usually involved, working from sometimes several regions. If they have to chase down a few packs, that might require some time.

Remember, it's not like they have a big warehouse with a sign out front and a bunch of hourly wage earners working on an assembly line that just fill orders from neatly arranged shelves of AAS.

Would be nice though.

 

[2tomlinson]

I've known and talked to a few sources over the years. There's a lot that goes into it. Certain places are easier to ship from. Used to be in a certain region you could ship 1000 amps in a pack. LOL @ doing that from EU. I don't want to get too into that, but that's one aspect. There's also several "hands" usually involved, working from sometimes several regions. If they have to chase down a few packs, that might require some time.

Remember, it's not like they have a big warehouse with a sign out front and a bunch of hourly wage earners working on an assembly line that just fill orders from neatly arranged shelves of AAS.

Would be nice though.

Good news here. Part of my order, paid for late July, arrived yesterday, just a little over two months later. If anything else comes, I'll consider it a gift. Something to be said for ordering from sponsors of this forum is that they have a vested interest in meeting their business obligations. GenX certainly does, and Mexgear did until the wheels inexplicably came off. Your insights into the number of "hands" involved is interesting, and explains the vagaries of when, and if, products arrive. Since joining this amazing forum, the consistent advice from the pros here was, "Never order more than you can afford to lose," is spot on. Hope yours arrives, BigBo.

 

[BigBoiH]

Just so everyone knows I have gotten the last of my shipment. Gear is not crashed.

 

[paolo584]

Good to hear. Im glad ur good to go.

 

[Finetuned]

Good shit man!