bb.com has a horrible shipping calculator. There is no discount on USPS (unlike fed-ex) so I will pay the same thing they do for the same weight. After checking their calculator on about 15 different shipments, they have it all messed up. They are losing money on a lot of shipments. I refuse to send surface mail or even offer it. If you had any idea how many complaints we get from USPS foreign customers, it is 10 fold over domestic and foreign is about 15% of our business. Fed-Ex is closing the gap VERY fast on foreign orders. Often times at most it is 10-15% more than airmail and it gets there in 3-4 days and is trackable. I don't care what usps says there is NO way to track their foreign airmail orders. The only trackable service they have is global express and sometimes global priority. I have 1 person, all the do is deal with claims/returns/usps etc. After a week dealing with them, they finally admitted they have no way of tracking airmail. As an owner, it kills me when somebody complains about not getting their package when I KNOW I sent it, yet usps can't find it. You lose 1-2 big orders that way and you get screwed. Also, airmail says 4-10 days, but they can't promise that time frame, often times airmail is at least a month.
Sorry for the rant, I just hate the USPS more than you can imagine. If you want to see what I'm talking about in regards to larger orders, email me a sample order and I'll give you the exact shiping quotes. We send gift vouchers if a consumer gets overcharged by more than 5 bucks on shipping, we know the calculator can be off from time to time.
I ordered on the 9th and still havent recieved my order. It is coming ups ground though...
