Naps Customer Service

[KillahBee]

Have some issues with an order and submitted three tickets with no responses.

Tried requesting my password via the "forgot password" option on the customer service/ticket website - as I know it advises to "log in" to view responses if no emails - it tells me email has been sent with password but no emails come through.

Messaged one of the reps too on here last week and had no response from them either.

Any advice on getting a response from customer service or are there any current problems I'm not aware of?

To be clear, i've never had any problems with Naps before and always delivered far beyond my expectations.

 

[muscleicon]

I requested password too with no response.

 

[KillahBee]

This is ridiculous.

First order received with major part missing, second order haven't received at all.

And no one available for assistance whatsoever. Even tried live and was told no one available.

What the hell Naps

 

[GXR64]

Pm me I will handle it all.

 

[desmorris]

lol Naps can you please handle that all yourself. take my hand i will help you.

 

[KillahBee]

PM Sent. Thanks.

 

[nby]

I have the same issue with the forgotten password. I just clicked Live Chat and asked the employee to send me a new password manually, this worked.

 

[KillahBee]

Any updates on PM yet?

Not had any acknowledgement or respoonse as yet.
Thanks