Basicstero.com
Board Rep
Guys , i am replying to email now. You know, one of the customers was not satisfied with our service and VERY wanted to leave a review about us... It so touched me that i decided to help him. Of course you do not know the whole story, but 2 screens below will clear it. Here is his message to us, which i received 3 days ago and replied only now (my fault)
And here is my reply
Didn`t i help him to leave a review on ALL boards i provided to him? I think i did...isn`t it a perfect after-sale service? And absoluely for free.
And now seriously. Yes we can fuck up. We are still young as a store and do improvements all the time. We increase our men power, etc. But yes we can fuck up, this happens with absolutely every store, and much more if it is about ILLEGAL substances. In this case we delayed with checking his payment. He or WU made a mistake in the name of the receiver, which caused furthr sequences. We excused as you can see it in my reply.
And the most important, yes we fucked up and we fiexed our issue with a good bonus to the customer. I was always polite until the last paagraph. BUT i never ever asked anybody to leave fake reviews about our store and our services. He obviously was trying to bag for free gear (don`t forget he received his order by a half price + 100$ store credit for delay) by blackmailing us to leave a bad review... I hate it. If someone stil thinks we are buying good feedbacks and offer something like this he will be treated the same way. That`s all from me.
p.s. how do you think shall i sent him a link to this and other reviews, which i helped him to leave?
And here is my reply
Didn`t i help him to leave a review on ALL boards i provided to him? I think i did...isn`t it a perfect after-sale service? And absoluely for free.
And now seriously. Yes we can fuck up. We are still young as a store and do improvements all the time. We increase our men power, etc. But yes we can fuck up, this happens with absolutely every store, and much more if it is about ILLEGAL substances. In this case we delayed with checking his payment. He or WU made a mistake in the name of the receiver, which caused furthr sequences. We excused as you can see it in my reply.
And the most important, yes we fucked up and we fiexed our issue with a good bonus to the customer. I was always polite until the last paagraph. BUT i never ever asked anybody to leave fake reviews about our store and our services. He obviously was trying to bag for free gear (don`t forget he received his order by a half price + 100$ store credit for delay) by blackmailing us to leave a bad review... I hate it. If someone stil thinks we are buying good feedbacks and offer something like this he will be treated the same way. That`s all from me.
p.s. how do you think shall i sent him a link to this and other reviews, which i helped him to leave?
